Frequently Asked Questions (BRIM)
1) What is BRIM?
BRIM is a mastery-based learning and discovery program for grades 1–12, built to make learning feel clear, confidence-building, and enjoyable.
2) Is BRIM an online school?
BRIM is a learning program families use for structured learning and discovery time. BRIM is a fully accredited online private School. It can also be utilized as a support to all other learning situations.
3) What grades do you serve?
Grades 1–12, plus family courses.
4) Are you accredited?
Yes. BRIM is Cognia-accredited.
5) Do you support faith-based learners?
Yes. Many BRIM courses support Christian, LDS, and secular beliefs while staying respectful and family-friendly.
6) What subjects do you offer?
BRIM includes learning paths such as My Voice (communication), Sciences, ALL areas of Math, History (also available with Spanish immersion option), Family Courses, BRIM Scouting Program, and many, many more courses.
7) How does BRIM handle different learning styles?
BRIM teaches concepts using multi-style learning approaches (visual, auditory, tactile, and reflective) so more learners “click” with the material.
8) What are BRIM Pets?
BRIM Pets are learning and discovery coaches that encourage learners, help them stay steady, and make learning feel more fun and doable. Some families also choose physical pet toys for a learner’s desk.
9) Can multiple children use one account?
Yes — depending on the plan you choose. Family plans are designed to support multiple learners. There will be one family account, but each chils will have his/her own login and will learn and progress individually.
10) How do I enroll?
Go to the Registration page, choose your plan, and complete checkout. If you need help, email support and we’ll walk you through it.
11) What is Founder Pricing?
Founder Pricing is a limited-time pricing option for early families. Founder pricing stays locked as long as the subscription remains active (see the Founder Pricing page for terms).
12) What if I need to change plans later?
Email support and we’ll help you switch plans cleanly.
13) What if I forget my password?
Use Forgot Password on the login page. If the email doesn’t arrive, check spam/junk, then email support.
14) What if a video won’t play?
Refresh the page, try Chrome, and check your connection. If it persists, email support with the page name and your device type.
15) Can I cancel anytime?
Yes. You can cancel your subscription. However, your subscription will remain open and available until your it expires. If you need help, email support.
16) What is your refund policy?
If you believe you were charged in error or something went wrong with your enrollment, please contact support right away and we’ll help resolve it quickly.
Because BRIM provides immediate access to digital learning materials, refunds are handled case-by-case based on the situation and how much of the service has been accessed.
To request a refund review: email contact@brimiq.com with:
- the name on the order
- the email used at checkout
- the date of purchase
- what happened (1–2 sentences)
We’ll reply as soon as possible with next steps.